I was most satisfied in that I liked the people that were working, the project manager was extremely smart and easy to talk to. The owner Jimmy Russell was extremely nice and kind. We had some things done that weren't typical, but the installers were extremely skilled. I would like to recognize Jon Ward. He was nice and helpful and went way beyond what was required. They matched our roof style to a style that was unusual. We got everything redone. All of our wood siding, soffits, etc. I don't worry about spending a lot of money in the future in my retirement. I didn't get another estimate because I was so impressed with the product and showroom that I didn't get another estimate. It's not easy to find a contractor and it took 20 years to find someone that my husband and I agreed on. These guys are artisans. I'd rather go with someone I could trust and pay extra.